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Shipping


What shipping service do we use?

Products are shipped via Australia Post.

What is the cost of shipping?

The cost of shipping varies depending on the weight of the order, post code and product size. Shipping charges are calculated by Australia Post at the checkout based on weight and destination postcode.

How long will it take to get my products?

  • All orders are shipped using the services of Australia Post.
  • Parcel Post: Please allow 2 - 9 working days for delivery of your order by ordinary mail.
  • Express Post: 1 - 3 days except the NT and WA which may take 2 - 5 days depending on the location. Please ensure if you select Express Post that you are located within the Express Post Network.

Please Note:

  • If you do not select an insured option for your postage we cannot track it and will not take responsibility for it after it has left our dispatch post office.
  • When situations arise where we expect delays we will contact you normally via the e-mail address you provided with your order.
  • During the holiday seasons such as Christmas we do expect delays due to higher volumes so please keep that in mind when ordering for special occassions!
  • Throughout the website you will find references to shipping times for particular items. The number of days is always business days and does not include weekends as we do not ship on Saturdays or Sundays. Eg. Ten days = Ten business days.

Postage Options Within Australia

The postage and handling costs are calculated by weight, volume and postcode via Australia Post.

  • Flat Rate: Select this option if you are only ordering Gift Vouchers. Flat Rate Delivery is $5.
  • Parcel Post with Insurance: Included in the shipping cost is a Packaging/Handling charge of $2.00 and a Registered Post charge of $2.75 for orders up to $100, and then $1.10 for every additional $100.
  • Express Post: Express Post shipping incurrs a Packaging/Handling charge of $5.00. Express Post packages cannot be sent as registered post and therefore are not insured. The Lizottes Shop takes no responsibility for packages sent by Express Post.

International Orders

New Zealand

The postage and handling costs are calculated by weight and are based on the cost price charged by Australia Post.

  • Also included in the shipping cost is a Packaging/Handling charge of $2.00 and an Insurance charge of $7.50 for orders up to $100, and then $2 for every additional $100.
  • All orders are shipped using the services of Australia Post.
  • Please allow 5 - 10 working days for delivery of your order.

Other International

The postage and handling costs are calculated by weight and are based on the cost price charged by Australia Post.

  • Also included in the shipping cost is a Packaging/Handling charge of $3.00 and an Insurance charge of $7.50 for orders up to $100, and then $2 for every additional $100.
  • All orders are shipped using the services of Australia Post.
  • Please allow 7 - 28 working days for delivery of your order.
Please Note:
  • For those countries where we cannot insure or track your package we will not take responsibility for it after it has left our dispatch post office.
  • If you do not select an Insured Postage option we cannot take responsibility for your order after it has left our dispatch post office.

We reserve the right to alter or amend any of the above information at any time without notice.